We guarantee your total satisfaction and offer a hassle-free return policy. Items can be returned within 90 days of receipt of delivery. We will not accept the return of products damaged due to negligence or abuse.

Return Merchandise Authorization number

Please contact us to request an RMA (Return Merchandise Authorization) number. Please provide us with your order number. You may contact us by one of the following methods:

– Email: support@houndygear.com

Contact Form

– Live Chat by opening the chat application located on the bottom left corner of the page

For exchange, the fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly.

Returns Shipping

Please pack the returned item with the RMA you received. You are responsible for all return shipping costs unless the item was found defective or damaged at delivery. In such case, please contact us and provide us with detailed information as soon as possible.

Ship your return to this address:

Indigo Box, LLC
11728 Marine View Dr
Edmonds, WA 98026 USA

Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.